Poorly tested “Batman: Arkham Knight” causes PR disaster

Poorly tested “Batman: Arkham Knight” causes PR disaster

On Tuesday, Rocksteady Studios released their highly anticipated game “Batman: Arkham Knight,” but the hype died for PC gamers upon its arrival.


Many PC users reported a variety of issues, such as, texture bugs, frame rate glitches, game crashes, minimal graphics settings and a 30FPS cap. Console gamers on the other hand, weren’t faced with the same mountain of problems. The game was highly praised and even received a rating of 9.2/10 on IGN Entertainment.



How is it that the console version was released with little to no issues, but the PC game caused so many headaches?


When testing PC games, developers have to experiment with a wide variety of graphics cards because not all computers are built the same. Console versions are easier to test since every PS4 and every Xbox One is built using the same parts.


There were specific glitches with the NVIDIA SLI and AMD Crossfire, so it is possible that developers failed to test these graphics cards.


Another possibility is that the game was rushed through the testing process in order to keep to the June 23 release date of the console versions. Some companies release PC games months after their console counterparts to prevent issues like this.


Warner Bros., “Batman: Arkham Knight’s” publisher, released a joint statement with Rocksteady on their WB games forum, promising to fix the games many problems.


“We want to apologize to those of you who are experiencing performance issues with Batman: Arkham Knight on PC. We take these issues very seriously and have therefore decided to suspend future game sales of the PC version while we work to address these issues to satisfy our quality standards.”


Warner Bros. and Rocksteady also told customers that they would be giving refunds for the game and explained where customers could go to request a return. On Saturday, an update was announced on Twitter for those that decided to forgo a refund. The update doesn’t fix all of the games problems but it does patch some major bugs.



Warner Bros., and Rocksteady have a long way to go if they want to win back the trust of their PC fans, but the public relations moves they have made so far has been a good start.


Will PC fans of the Batman series stick with it after the recent issues? Will you still buy the game when the problems are fixed? Leave a comment or talk to me on Twitter @Karbowski_Devon.

Devon Karbowski

Devon Karbowski graduated from the University of Minnesota Duluth in 2015. He received a BA in Writing Studies with an emphasis in Professional Writing and a minor in Philosophy. Currently, he is using his degree to pursue a career in freelance writing, proposal writing and social media management. The focal point of his MUI PR articles will involve public relations related topics.

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